Refund policy

1. Returns and Refunds Eligibility:

We accept returns within 30 days from the date of purchase.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.

Some products are non-returnable for hygiene or safety reasons, such as: undergarments

Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.

2. Return Process:

To initiate a return, customers must contact our customer support team at support@ablty.shop within the eligible return period.

Our customer support team will guide customers through the return process and provide a Return Merchandise Authorization (RMA) number, which must be included with the returned item.

Customers are responsible for shipping the item back to our designated return address, unless the return is due to a mistake on our part.

3. Refund or Exchange:

Once the returned item is received and inspected, we will notify the customer about the status of their return.

If the return is approved, customers may choose between a refund to their original payment method or an exchange for a similar item of equal value.

Refunds will be processed within 7 days after the approval of the return.

Original shipping charges are non-refundable unless the return is due to a mistake on our part.

4. Damaged or Defective Items:

If the item received is damaged or defective, customers must notify us within 2-3 days of receiving the product.

Customers may be asked to provide photographic evidence of the damage or defect.

We will replace the damaged or defective item at no additional cost or provide a full refund, including shipping charges.

5. Store Credit:

In some cases, customers may receive store credit instead of a refund or exchange, which can be used for future purchases on our website.

6. Non-Returnable Items:

The following items are non-returnable:

• N/A
  

7. Shipping Cost:

Customers are responsible for all shipping costs associated with returning the item, except in cases where the return is due to an error on our part.

8. International Returns:

For international orders, customers are responsible for any customs duties, taxes, or other fees associated with the return.

9. Policy Changes:

Ability Company reserves the right to modify or amend this return policy at any time. Any changes will be updated on our website.